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PIERCE Arrow Product Limited Warranty


Official Pierce Arrow Inc. Product Limited Warranty:

Pierce Arrow Inc. warrants that the goods, equipment, and merchandise manufactured by Pierce Arrow Inc. are free from defects in material and workmanship. The limited warranty includes replacement or repair of defective mechanical and electrical parts for a period of one year from the date of shipment by Pierce Arrow Inc.

Pierce Arrow Inc. must be notified of any defect before repair or replacement may be granted. The merchandise must be delivered by the purchaser to Pierce Arrow Inc. in Henrietta, Texas at the purchaser’s expense.  Any repairs not made by Pierce Arrow Inc. are not covered by the limited warranty and are the responsibility of the purchaser.

Pierce Arrow Inc. reserves the right to repair or replace defective parts or products in its sole discretion.  The cost of any repairs not covered by the warranty will be charged to the purchaser.

All Pierce products are manufactured for a specific intended purpose.  The Pierce Arrow Inc. limited warranty does not cover, and Pierce Arrow Inc. is not liable for, damage arising from any use other than the specific intended use of each product.

All coolers manufactured by Pierce are warranted for general cooling, and are not guaranteed to produce cooling sufficient for any specific purpose or for specific temperature.  Pierce is not liable for any injury or damage arising from insufficiently cooled objects placed in the cooler, including but not limited to medications and perishables.

The Pierce Arrow Inc. limited warranty does not cover:

  • Ongoing maintenance parts or repair due to normal wear and tear, and
  • Any change or defect due to accident, misuse or any use for which the equipment was not intended, improper or unauthorized repair, failure to provide regular maintenance, and deterioration due to weather or road conditions.

Purchasers should consult their owner’s manual for safety, installation, operation, and maintenance guidelines.

The Pierce Arrow Inc. limited warranty does not cover purchaser’s cost of labor, transportation, shipping damages, installation or removal costs, down time, loss of profit or goodwill, or any other special, incidental, indirect, or consequential damages, concerning or related to any product or part, whether based upon negligence, strict liability, breach of contract, breach of warranty, misrepresentation, or any other legal theory.

Merchandise manufactured by Pierce Arrow Inc. is not designed or intended for the movement of people and are not to be used in the operation of elevators or other improper uses. Any improper use of the product may void the warranty.

Pierce Arrow Inc. makes no warranty, expressed or implied, to finished products manufactured or supplied by other manufacturers, and sold by Pierce Arrow Inc. to the purchaser, including but not limited to, any vehicle to which our products is affixed and any accessories. Such merchandise is subject to the manufacturer’s warranty only, which will be provided upon request.


When placing an order with Pierce Arrow Inc., the terms and conditions provided for payment, shipping, delivery and claims create an agreement between the purchaser and Pierce Arrow Inc. The agreement is to be performed in Clay County, Texas.

*RETURNS: No returns are accepted without prior authorization. All items must be returned in their entirety. Please contact a sales representative for authorization. Upon authorization, returns must be shipped freight prepaid and may be subject to a 15% restocking fee. Please do not send returns COD. No returns will be accepted later than 30 days from the date of invoice.

DAMAGED GOODS: Pierce Arrow Inc. is not responsible for, and has no liability for:

  • Damage arising during shipment,
  • Damage arising during purchaser’s assembly, installation, or construction of or with the products, and
  • Damage arising from accident, misuse or any use for which the equipment was not intended, improper or unauthorized repair, or weather or road conditions.

CLAIMS: Claims for breakage or damages during shipment must be made to the carrier at the time of delivery.  If a signature is required, you must notify the driver and sign that there was damage.  You must notify Pierce Arrow Inc. of the damage promptly so that a claim can be filed.  

Pierce Arrow Inc.
549 U.S. HWY 287 S.
Henrietta, Texas 76365
P: 940-538-5643
F: 940-538-4382 Revised 06/2017

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